Hello,
I am hoping someone would help me understand how to breakdown the metrics behind the numbers we recently ran in a report. When the report has an average number, it is accounting for all in-flight workflows, even the ones that were launched at the outset of the Ironclad implementation? For example, if the report says that we are averaging 25 days to turn a particular contract around (which is pretty high), I presume that that average number equals to the total average of all in-flight contracts, even the ones that may have been forgotten, and are contributing to that increased number.
Having said that, what are some ways or recommendation to start a regular workflow hygiene process? Thanks.
Sincerely,
Nadia
