Hi everyone!
I'm super excited to hear about the new dashboard since I'm currently struggling with an internal prioritizing and monitoring system. I know it's quite early but I know that there has been some testing already so I wanted to open this topic now.
This is my use case - I've implemented internal SLA between the legal team and the sales team and the biggest challenge is to monitor the requests. I tried to use Trello as a ticketing system but it's not so sustainable to keep records in two tools. We're a small legal team (just me and my junior colleague) covering the whole legal&legalops&compliance agenda so I need to find the most efficient way possible. So I was thinking about using Dashboard 2.0 to monitor requests within each priority level - my idea is to create a new field with the priority level (P1, P2, P3) and then create relevant filter to be able to see how many tickets within each level are active on a dashboard.
Can you please share with me your experience with internal SLA, monitoring system and new dashboard set up? Since I'm quite struggling with it at the moment, any input would be more than appreciated.
Thanks in advance!
