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About the job
As a Legal Operations Manager, our ideal candidate will take initiative, operate with resourcefulness, and thrive on executing the processes, systems, and platforms of the Legal team. Most importantly, they have a true desire to be helpful and go above and beyond to solve challenges. This role is based in the United States and may be fully remote (east coast time zone preferred). You are:
- An individual who is energized by operationalizing and executing, and who has a strong capacity for leading yourself and the teams you support;
- A product manager’s mindset to process design and delivery;
- Team-first collaborator and consensus builder with a strong work ethic;
- At home in startup environments; able to perform under pressure and with fluidity as the company quickly grows;
- A clear communicator who can deliver information and advice in a way that business people can understand and use to take action;
- A person who shows up with grace, empathy, and a positive attitude no matter the circumstances;
- A strategic thinker with strong organizational skills and desire to make legal processes more efficient;
- Exercise excellent business judgment;
- Client-centric and pragmatic approach to handling complex legal issues;
- Committed to demonstrating our core principles and mission on a daily basis.
What You'll Do:
In this role, you will work at the intersection of cybersecurity, privacy, enterprise software, and the cloud office. You’ll support legal operational initiatives to deliver strategic value to the Legal team and rest of the organization.
Your ability to do the following will drive your success as Legal Operations Manager:
Contract Management (CLM)
- Provide data, dashboards, and reports.
- Support users in requesting, processing, and securing contracts.
- Provide training on contracts and contracting processes.
- Generate templates, forms, tools, and guides to create efficiencies and provide opportunities for self-service.
- Partner closely with attorneys on the Legal team and business stakeholders to understand the needs and develop solutions that scale alongside the business.
- Must have IronClad experience.
Legal Operations, Strategic, and Data Initiatives
- Responsible for development, implementation and enhancement of department processes, systems, and tools.
- Develop and implement a comprehensive departmental communications plan (e.g. newsletters, announcements, and messages from department leadership).
- Translate team goals and priorities into a strategic plan, key metrics and subsequently drive, track, and report progress of such plan.
- Drive the development of monthly and quarterly business metrics and provide operational analysis through reports and dashboards. Support department planning by tracking and reporting on key department metrics, business analysis and industry benchmarking.
Legal Technology and Information Management
- Own legal technology solutions, such as CLM, records management, matter management, e-billing and workflow automation tools, to drive efficiency, collaboration and departmental alignment.
- Liaise cross-functionally to identify, implement, integrate, build automation, and optimize applications and tools to provide our Abnormal clients with a great customer contracting experience.
- Centralize, formalize, and update various information that should be accessible to the entire team including the contract playbooks and templates.
- Develop and curate a multi-year process improvement and technology roadmap that supports the legal team’s mission and objectives, partnering with cross-functional teams to ensure those priorities become reality.
- Assess, implement, and maintain best-in-breed technologies and processes to drive efficiencies in the department’s delivery of legal services.
Legal Team Budget Management Support
Partner with and support Head of Legal, and our Finance team in financial management work, including budget and annual planning, expense management efforts, conducting expense reviews, forecasting, budget-to-actual variance analysis, and reporting on costs, savings, and spotting trends.
Experience and Qualifications You’ll Need:
- 4+ years of relevant legal operations experience (gained ideally at a SaaS or other high growth software company) in roles of increasing responsibility.
- B.A. or B.S. required; product management experience, a plus.
- Ability to be proactive, resourceful, responsive, and efficient.
- Experience implementing, designing workflows, and scaling legal technology solutions (e.g. CLM, workflow automation, spend management, e-signature processes, amongst others).
- Strong collaboration skills to interact across all levels of the organization and with external vendors, clients, and government entities; client-service orientation.
- Exceptionally organized and detail oriented; a high-level of accuracy in work.
- Exceptional project planning and management skills.
- Experience implementing process redesign and improvement initiatives.
- Demonstrated ability to design systems that drive toward compliance.
- Ability to exercise considerable judgment and discretion in dealing with confidential and sensitive issues.
- Ability to demonstrate sound and independent judgment, strategic thinking, and problem-solving.
- Exceptional interpersonal and communication skills, both oral and written.
- Ability to handle multiple projects simultaneously and prioritize and reprioritize among the same.
- Experience selecting and using legal technology, and general productivity tools.
About Us:
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last 4 years in a row. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.
Our accolades include:
- Recently closed a Series D investment round of $80 million, led by JMI Equity
- 4x honoree on Inc. 5000 Fastest Growing Companies in America
- 2x honoree on Financial Times’ Fastest Growing Companies
- 3x CEO Finalist for Ernst & Young’s Entrepreneur of the Year award
- Winner of the MarTech Breakthrough Award for Best Overall Social Media Management Platform
- #1 Rank by Entrepreneur magazine’s Top Marketing Providers for Franchises, three years in a row
- Front Runner for Gartner award in Reputation Management & Brand Management
- 2021 Honoree on Forbes America’s Best Startup Employers
What's SOCi's culture like?
Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! This position is remote and thereby needing stable internet connection to be successful in this role. We offer flexible PTO, comprehensive health & benefits packages, 401k and matching (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
