Happy new year!
We're currently working on our existing business workflows and if fees are changed in between of renewals pro-rated amounts and setting them off against previous payments can be a real pain.
We've now improved the calculation but just in case we still want our billing department to approve the additional pro-rated amounts. It's easy to include them in case there are such pro-rated amounts but the challenges come with updates of such amouts.
We'd like to re-trigger the approval if there is a change in fees (and therefore new calculations are necessary).
But we don't want to re-trigger approval in case of any change in the document - they would be highly annoyed if every typo correction would trigger a new approval request. So "Re-trigger this approver after workflow updates" is not a valid option.
My only idea is to bring them in as initial approver and then again as an additional approver before signatures.
Does anyone know any other method to let them initially approve a fields/the contract and to ensure that they are automatically included in some way to check in for updated results or at least the final result? (without being involved in any change)
Thanks!
