I am excited about the new AI features in Playbooks, but I realized that it does not support our current contract structure. We use Service Orders to execute customer contracts that include links to our general terms and any specific terms per product type. Any negotiated terms are inserted into our Service Order in the Additional Terms section. This is a problem because the Playbook feature works with redlines. It can recognize when changes are made to language (redlines). It would be great if there were a way for the online terms to be available to the Playbook AI feature so that any additional language in the Service Order would be read against the online terms.
