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DocuSign Integration - Linking a Service Account in Ironclad

Kyle_Rhodes

Hi all, we are planning a move from Dropbox Sign to DocuSign within Ironclad. However, I'm having a bizarrely difficult time linking our contracts@ DocuSign service account with Ironclad - repeatedly get an error message saying the login credentials are wrong, even though they're not. Of note is that I can sign into our service account fine outside of Ironclad - it's just within the Ironclad integration that I'm getting this error. Signing into my personal DocuSign account within Ironclad works fine too.

Curious if anyone has run into this issue during DocuSign setup. Between DocuSign, Ironclad Support, and my IT team, I feel like I've done as much troubleshooting as possible and am now just running in circles.

Thanks for any insight!

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