Hi folks. We are using Jira tickets for our ticketing system and at the moment the stakeholders need to raise two tickets if they need to request a new contract. We would like to integrate both them both ways 1. Jira ticket triggers Ironclad workflow and 2. Ironclad workflow triggers Jira ticket (some workflows are triggered in Salesforce through SF integration with IC).
Has anyone done this? What are your thoughts? I've seen the documentation suggesting Zapier (or other middleware tool) would you recommend Zapier for this? (I've never used Zapier, so not sure if it's good).... but also building a custom API I think would be too costly.
Any thoughts are welcome on this topic! Thanks!
