We have been using Ironclad since before the turn tracking tool came out.
Our process has always been to have the workflow owner approve so that it is put into legal's queue (assigned to and a notification sent)
We kept this even when turn tracking came out as turn tracking doesn't put it into a person's queue or notify anyone so it ended up not being used properly.
Now we have the issue in our data that when a workflow is just our template and nothing is needed it sits in review for a while before the workflow owner approves.
We need data to see how long we are spending on our paper and 3rd party paper but there is not an option in Insights to choose a workflow time from when the first approval happened.
Would anyone be able to provide any advice on a workaround for this?
Additionally how are people using approvals/turn tracking in an efficient and notifiable way??
Thanks
