Dear Community
Me and my team at companjon.com started using Ironclad this year. During implementation we encountered several issues that we tried to solve with Ironclad support. They tried and were very responsive but could not really help. Instead, support proposed that we post and discuss our problems here in the community forum. It would be great if community could help us. After using now Ironclad for a couple of months, , we find ourselves disillusioned and a little bit desperate. However, before changing providers, we first want to be really sure that the problem is not us.
Problem 2/8: If you use MS Word as editor the document may not update in Ironclad if you go offline, or if you have the document open for an extended period of time (several days).
Using word as editor is great, but it happened that when I close the word document, Ironclad is not updated. This happens in particular if I go offline during editing a document, or if I leave a document open for a couple of days or longer.
I do get a warning that the connection has been lost, but if you click yes to fast, one first has to find out if there is a local copy, and where, and then you have to upload the local copy manual again into the workflow. For our main users in legal, we can manage this, as they know in the meantime the issue and how to deal with it. The issue is with business users who are not aware, they tend to ignore the warning and then blame us in Legal. It is also not so easy to find the file location if this was some time ago.
Do other users have the same issue? How do you address this? How do you train / educate your business users that you use word to comment / update contracts?
