Dear Community
Me and my team at companjon.com started using Ironclad this year. During implementation we encountered several issues that we tried to solve with Ironclad support. They tried and were very responsive but could not really help. Instead, support proposed that we post and discuss our problems here in the community forum. It would be great if community could help us. After using now Ironclad for a couple of months, , we find ourselves disillusioned and a little bit desperate. However, before changing providers, we first want to be really sure that the problem is not us.
Problem 8/8: Ironclad Help Center does not allow filtering for the different solutions they offer. Fortunately, Ironclad's support team is fast in answering, however, they are very aggressive in closing tickets, if you do not answer within 48 hours, they simply close your tickets.
One workaround I found is to use Chat GPT, but also Chat GPT is confused and cannot separate the different solutions / platforms like Clikwrap or CLM.
My question to the community: Did you experience the same issue? Any tips or best practices that would make it easier for us to find the answers we're looking for in the help center? Did it happen to other users as well that your tickets were closed due to inactivity? Did you manage to change this with Ironclad, e.g. by agreeing that tickets should be kept open for as long as there is no answer feedback (or at least by agreeing on longer deadlines, e.g. 3 weeks)?
