Hi Community,
Thank you for your feedback on our April release and your attendance at our UI updates office hours. Your thoughtful feedback continues to shape how we build Ironclad.
Coming May 15, we're rolling out updates that make it easier to get work done including streamlined navigation, in-app support access, and smarter integrations.
We’ll be diving deep into these updates with product demos and more at our upcoming What’s New Webinar on May 28 — save your spot now!
Until then, you can read about these updates & more below and in our Help Center.
Fast Follows on Interface Improvements
We’ve heard your feedback and are making it easier for admins to manage user access and update company settings. Easily grant users access to workflows or records on the Dashboard preview pane, quickly search by user name or email, view available seats, and filter users by seat type on our streamlined admin modal and changes on Company Settings page are now automatically saved when you toggle the settings.
New In-App Support Widget
Getting help just got easier. We’ve added a new in-app support widget so you can get the help you need—right when you need it. If live chat is part of your success plan, you’ll now be able to connect with our team 24/7 directly from within Ironclad. If not, our chatbot will guide you to helpful articles and make it easy to submit a support ticket.
If you do not have live chat with Support included in your success plan and would like to learn more, please reach out to your Ironclad account team.
Updates to Everyone’s Favorite CLM Add-Ons
NEW Ironclad 🤝Microsoft Word
Ironclad's new Microsoft Word Add-in lets legal teams work where they work best. Now you can draft, redline, and collaborate on inflight contracts directly in Word—all without losing connection to your Ironclad workflows. For access, search for and download Ironclad from the “Add-in” section available in Word and get started working contracts in Word today.
This functionality is available for customers who purchased Ironclad after 2023.
Ironclad Jurist
We've enhanced Jurist with new usability features for all users. You can now upload contracts directly into the .docx editor, view detailed process information when Jurist is working, and now extract data from .docx tables. We've also added 9 new prompts to streamline document analysis, contract negotiations, and template generation, helping your team quickly review contracts, identify risks, and track key obligations and deadlines.
Salesforce Integration
We’re offering early access to several Record Sync enhancements that provide stronger data consistency between Salesforce and Ironclad.
Record Sync will now automatically resume for properties in Ironclad that are updated to match their associated values in Salesforce. We’ve also updated Record Sync to streamline API calls to Salesforce and minimize the possibility of errors or partial updates to Records.
While these changes will be rolled out to all users in our next release, we encourage you to request access now to allow more time for adoption and provide feedback. If you would like to enable early access to Salesforce Record Sync enhancements, please reach out to your Ironclad Account Team or submit a Support request.
We are also releasing an update to reduce the amount of outdated or resolved errors creating noise and clutter in the error log dashboard — starting August 13, 2025, Ironclad will begin automatically deleting integration errors on a rolling 90-day basis from your Ironclad account. This means that any integration error logged more than 90 days ago will be permanently removed. If you need to retain access to errors older than 90 days, please contact Support to export your error logs prior to this date. Once deleted, these error logs will not be recoverable.
Learn more about our Salesforce Integration Updates here.
Custom AI Properties
Ironclad now offers you the ability to train our AI to refine the detection of the 19 out-of-the-box AI properties. Simply provide details like the property’s purpose, any context, descriptions of what not to detect, and example clauses to train our AI. This functionality is available for customers on the newest pricing model.
To understand how to access our CLM add-ons, please reach out to your account team.
