One of our users contacted me because he'd applied signature tags to a packet and tried to send it out, but got an error. We checked the approvals and signatory emails and these were all correct. Then, I noticed that the counterparty had downloaded the agreement, signed it in DocuSign and reuploaded it as an attachment to the contract. So I'm wondering if Ironclad (or our AdobeSign integration) picked up that the agreement was partially DocuSigned, had a conflict with that and refused to send the packet? I can't figure out what else the problem would be.
