We’re excited to share that we’ve launched Ask Ironclad, our new AI-powered virtual help agent, designed to you get quick, accurate answers about how to use Ironclad. The goal is to make it easier for you to find the information you need and get you back to your contracting work fast.
Where to find it
Ask Ironclad will be available from the main navigation bar across all of our enablement sites. No matter which site you are on, you can open it from the top of the page, or navigate to it directly using the link above.
How to use it
You can talk to Ask Ironclad the same way you would use tools like ChatGPT. Type your question in plain language, describe what you are trying to do, or paste in a scenario you need help with. The agent will walk you through the steps, point you to the right resources, or offer options based on publicly documented Ironclad behavior. [Learn more about this]
Examples of useful prompts include:
- Why can’t I publish my workflow? It says something is missing.
- Can you explain what Relationship Types are and when I’d use them?
- Where can I find training on negotiations and collaboration?
- It seems like contracts are sitting a long time with Legal, and we can't tell if it's with us or the counterparty. How do I get better visibility on this?
What it is best for
Ask Ironclad is designed to help with:
- Questions about Ironclad features
- Guidance on workflows and AI tools
- Quick troubleshooting steps
- Finding the right Academy courses or Help Center articles
- Understanding where to find features in the product
It uses only publicly available materials, so responses are accurate, consistent, and safe.
What it will not do
To keep answers reliable and within the right boundaries, Ask Ironclad will not:
- Provide legal advice or create contracts
- Discuss pricing, roadmap, or unreleased features
- Troubleshoot bugs or specific account issues
- Access or interpret your company’s data
- Guess at undocumented behavior
If your question requires deeper investigation or a human response, the agent will direct you to Support so you can submit a ticket.
Help us improve it
We will constantly be monitoring this agent to improve its helpfulness. Each answer it provides includes a simple feedback option so you can indicate whether the response was helpful. This is one of the easiest ways to help us improve the experience over time.
You are also welcome to leave comments here in the Community or leave us more detailed feedback.
Give it a try today. We look forward to hearing what you think.
